Manufacturing IT

IT solutions for manufacturing, built around production uptime.

Manufacturing runs on ERP, scanners, shop-floor terminals, plant wireless and equipment that cannot be rebooted on a whim. We engineer and support that environment end to end — and we do the ERP and reporting work most IT providers hand off.

What are IT solutions for manufacturing?

IT solutions for manufacturing are the systems and services a production facility depends on: ERP, plant networks and wireless, barcode and label systems, shop-floor workstations, OT segmentation that isolates machine equipment, and backup and recovery sized to production schedules. Unlike office IT, they are judged on whether the line keeps running — not on ticket response times.

On the floor

Every scan has to reach ERP the first time.

Wireless is engineered for the racking that is actually there, scans post straight to ERP instead of being retyped, and machine-adjacent equipment stays on a segment with no route to finance.

LINE 1 · RECEIVING TO SHIPSCANERP POSTOT · ISOLATEDMACHINE SEGMENT · NO ROUTE TO FINANCE
01

Downtime is measured in production, not tickets

In an office, a network problem is an inconvenience. On a plant floor it stops receiving, halts a line, delays a shipment and pushes labor into overtime. That difference should change how the environment is designed, monitored and supported — not just how quickly someone answers the phone.

We design manufacturing environments so a single failure does not stop production: redundant internet paths, segmented networks, resilient wireless coverage across the floor, and recovery plans tested against real restore times rather than assumed ones.

02

The systems manufacturers actually depend on

  • ERP — Microsoft Dynamics 365 Business Central and legacy systems still in service
  • Barcode scanning, label printing and warehouse mobile devices
  • Shop-floor PCs, terminals and kiosk workstations
  • Production and machine-adjacent equipment that must stay reachable but isolated
  • Shipping stations and carrier software
  • Reporting and dashboards built on Power BI
  • Cameras, access control and other operational systems on the same physical plant
03

OT and IT belong on the same plan, not the same network

Machine controllers, HMIs and older embedded systems frequently cannot be patched on a normal cycle and were never designed to sit on a routable business network. Segmentation, tightly-scoped access and monitoring let those systems keep running without becoming the path an attacker uses to reach finance and ERP.

We document what is on the floor, what it needs to talk to and what it should never be able to reach — then enforce it in the network rather than in a policy binder.

04

Data is the point, not a byproduct

Manufacturers usually have the data they need already; it is trapped in ERP tables, spreadsheets and paper. Our ERP and Power BI work focuses on making inventory accuracy, throughput, on-time delivery and margin visible without a monthly rebuild by hand.

05

Multi-site and growth

A second plant or warehouse is where informal IT breaks. Site-to-site connectivity, consistent identity, standardized hardware, uniform naming and a single support model make the second and third locations behave like the first instead of becoming their own islands.

06

OT Network Assessment & Cutover

Before any changes hit the production floor, we run an OT network assessment that maps what is actually connected — PLCs, HMIs, historians, switches, access points, cameras, and the traffic paths between them. We document Purdue zones, segment boundaries, vendor access paths, and single points of failure.

The cutover is then built as a sequence: discovery first, backup and rollback verified, then VLAN and firewall changes in maintenance windows, followed by wireless validation and scanner roaming tests. Each step is tracked in a project plan so the cutover does not become a surprise.

Manufacturing IT support vs. general office IT support

Most IT providers apply an office support model to a plant. The work looks similar on paper and behaves very differently at 6 a.m. on a shipping day.

 General IT providerMachina IT
How downtime is measuredTicket response and resolution time.Lost production, delayed shipments and overtime labor.
Plant networkFlat network with a business firewall; access points added where coverage is weak.Segmented Purdue zones, surveyed wireless designed around racking and equipment, validated scanner roaming.
OT and machine equipmentOut of scope — referred back to the machine vendor.Inventoried, segmented and monitored; vendor remote access scoped without exposing ERP or finance.
ERPSupports the server the ERP runs on.Supports the infrastructure and does the functional Business Central work — configuration, process design and reporting.
RecoveryBackups run and are assumed to work.Restore times tested against the production schedule, with documented rollback for every cutover.
Change windowsScheduled during business hours.Planned around shifts, with rollback verified before the window opens.

Common questions

Straight answers, no sales theater.

What are managed IT services for manufacturing?

Managed IT services for manufacturing bundle monitoring, security, help desk, patching, backup and strategic planning into one ongoing engagement covering both the office and the plant floor. For manufacturers the scope also includes plant wireless, barcode and label systems, shop-floor workstations, ERP support and segmentation of operational technology — areas a standard office IT agreement usually excludes.

How much does IT support for manufacturing cost?

It depends on the users and the services applied, up to $225 per user per month at the high end for a fully managed engagement. Plant-specific work — wireless surveys, OT segmentation, ERP projects — is scoped separately because it depends on the size of the facility and the equipment present. See our pricing pages for the full breakdown.

How is manufacturing IT support different from regular IT support?

Regular IT support optimizes for ticket response. Manufacturing IT support optimizes for production continuity, which changes the engineering: redundant internet paths, segmented networks that isolate machine equipment, wireless designed around racking, change windows planned around shifts, and recovery times tested against the production schedule rather than assumed.

Do you support ERP systems as well as the infrastructure under them?

Yes. We support the servers, network, identity and backups that ERP depends on, and we also do functional Business Central work — configuration, process design, reporting and phased rollouts. That combination is unusual for an IT provider and is often why manufacturers call us.

Can you work around production schedules?

Yes. Infrastructure work is planned around shifts, and cutovers are scheduled for windows where a rollback is possible. We plan for the failure case before the change, not after.

Do you handle plant wireless and barcode scanning?

Yes. Coverage in a warehouse or plant is an engineering problem, not a matter of adding access points. We survey, design for the racking and equipment actually present, and validate scanners roam without dropping sessions.

What about machine and OT equipment you don't own?

We do not replace your machine vendors. We segment and secure their equipment, control the access they need, and coordinate with them so remote support works without exposing the rest of the business.

Schedule an IT assessment.

We review your network, security posture, cloud tenant and recovery plan, then hand you a plain-language report of what we found and what it means for the business.