Manufacturing OT

Secure Vendor & Remote Access for OT

Let machine vendors support their equipment without leaving a permanent tunnel open to the rest of the plant.

How should vendor access to OT work?

Vendor access should be requested, approved, time-boxed, destination-limited and logged. The vendor connects to a hardened jump server in the industrial DMZ, authenticates with MFA, and is allowed only to the specific device they need to support. When the session ends, access is revoked. There is no always-on VPN sitting on the control network.

Vendor access

A jump server session, not a permanent tunnel.

Vendor support is requested, approved, time-boxed, MFA-protected and recorded. When the work ends, the path closes — no standing privilege into the control network.

BROKERED ACCESS, NOT A STANDING TUNNELVENDORJUMP SERVEROT DEVICEMFATIME-BOXEDAPPROVED, RECORDED, AND REVOKED WHEN THE WORK IS DONE
01

Brokered access, not an open tunnel

  • Request and approval workflow before access is enabled
  • Time-bound sessions with automatic expiration
  • MFA and identity tied to the vendor's individual account
  • Jump server or access broker in the industrial DMZ
  • Session recording and command logging
  • Least-privilege network reach to a single device or subnet
  • Immediate revocation when the work is done
02

Why this matters for manufacturers

Vendor credentials are a common attack path. If a vendor's account is compromised and the path is permanent, the attacker can move straight into the control network. A brokered session removes that standing privilege.

03

What we do and what the vendor does

We design the access path, manage the jump server, enforce the policy and keep the logs. The vendor still does the machine-specific work they are qualified for. The boundary is clear: they bring the machine expertise, we bring the secure access.

Common questions

Straight answers, no sales theater.

Will this slow down vendor support?

Once it is set up, approval is usually minutes. The bigger delay is often the vendor's own response time, not the access workflow.

Do we need special software?

It can be done with existing firewalls, VPN concentrators and jump servers, or with dedicated privileged access tools. We choose based on the number of vendors, frequency of access and budget.

Schedule an IT assessment.

We review your network, security posture, cloud tenant and recovery plan, then hand you a plain-language report of what we found and what it means for the business.